Whether you’re delivering a session or completing clinical notes, our UK-based team answers every call in your practice name.
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You can benefit from the services of our dedicated team for roughly the same cost as a daily cup of coffee!
We answer in your practice name, take messages and make sure every important patient call is handled.
We capture new-patient enquiries and the information your team needs to follow up quickly.
We handle everyday patient questions and make sure callers receive a clear next step.
We follow up enquiries, reconnect with patients and support appointment and recall calls.
We manage calls, messages and diary tasks, giving your practice valuable extra support.
We book, reschedule and cancel appointments, helping keep your practice diary organised.
11A new patient calls looking for an appointment and wants to speak to someone today.
A new patient calls looking for an appointment and wants to speak to someone today.
22We answer in your practice name, capture their details and follow your instructions.
You’re with a patient or in session, so the call rings out or reaches voicemail.
33An appointment or callback is arranged and the enquiry passed to the right person.
They continue looking for help and the potential new patient goes elsewhere.
Volta Support started using AllCall as a daytime overflow service a couple of months ago and I can never imagine going back. It sounds simple, but they’re friendly, caring, and efficient, everything we need for our call answering service.”
Anthony Whitton, Volta Support
When you’re treating a patient, running a session or concentrating on someone’s care, answering the phone shouldn’t have to come first, but for the person trying to reach your practice, that first contact matters.
43%
of patients say it is difficult to contact their GP practice by phone
17%
cited difficulty making contact as a reason for delaying or avoiding help
£49bn
was spent directly by UK consumers on healthcare in 2025
If you have a question, it may have already been answered, check out our FAQs for more info.
We like to keep things super simple.
Configure you package online by letting us know how many calls you have or minutes you'll use on average per month, and you'll be presented with live and upfront pricing.
If you're happy to proceed, we'll set up a kick-off call, get your number set up with our systems and learn all about your company and sales pitch.
Yes, you can absolutely use your existing number, you can even choose when you'd like calls to come to us and when you'd like them to come directly to you and your team.
Alternatively, we can also provide both national and regional numbers for you as part of your package.
We get to know you, your business and your tone of voice so we know how to speak to your customers as well as knowing what to say.
